“Make a test call” option is missing in Microsoft Teams

UPDATE 16/10/2019: This issue is actually a feature and by design, the BOT responsible for test call, is not available in other languages except English, that’s why the button is removed in other languages, to avoid confusing the users.

Howdy,

I had a case with a customer, that was interesting and thought to share it with you.

The customer complained, that some users can see the option to “Make a Test Call” under their client’s settings, and some can’t.

After examining the log files (Ctrl+Shift+Alt+1) I see that all affected clients are using the same client version and are on the General ring.

screenshot of unaffected user’s client logs:

screenshot of affected user’s client log:

So it took me a while searching through the logs for a possible cause, trying different machines, all had the same behavior, then I saw it, the localization looking me in the eyes 🙂

Users that had no issue were using an English version of Microsoft Teams, while users that have the issue are using anything but English:

affected user’s log:

screenshot of client that is using German language, you cannot see the option to make a test-call:

changing the affected user’s application language to English solved the issue ( well not really solved it )

Looks like something is missing in the Microsoft Teams, that allows it to show this button when the client language is set to anything but English, below are screenshots from Spanish and Italian clients, you won’t see the option

Solution

So, till this is fixed in future releases, the workaround would be to switch to English application language

  • Click your Photo icon

  • Go to Settings
  • Change the language to English
  • Click save and restart

Till next time

Author: Lyncdude

A Senior Microsoft Unified Communications Consultant with more than 9 years of experience in Microsoft Exchange and Microsoft Lync Server / Skype for Business. Egyptian guy lives and works in Frankfurt - Germany. Worked Closely with Microsoft Dubai for 3 years designing , building and supporting Exchange and Lync Infrastructures. A Microsoft Certified ITP in Lync, Exchange and also attended Microsoft Partner Primer Filed Support Engineer T1 Training for Microsoft Lync 2010.

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